Customer Service

Nubenco prides itself in providing its clients and suppliers with personalized, responsive and prompt attention, with the objective of constantly improving customer satisfaction. The world is becoming more complex and difficult to navigate. For this reason, Nubenco is committed to improving and simplifying the customer experience. As a first step, we are committed to responding to all inquiries efficiently and on a timely basis. Nubenco will continue its practice of having phone calls answered live in English, Spanish, French, Italian, Russian, Ukrainian, Belarussian, and German. A customer service representative and product specialist is available daily Monday through Friday 9am to 5pm New York time over Skype. In addition we have re-designed our Website and Social Media so that we can deliver to you the most current industry, company, and product related news, whereby providing the education necessary to be come a leader in your market.

Nubenco staff travel extensively in their designated regions to perform market studies, follow-up on regulatory matters and to support local distributors. Our technical staff translates and produces the documentation required to register products in those countries. In addition, Nubenco has established a number of affiliated field offices throughout the world to lend support to our affiliated distributors in that country and its neighbors.

In addition to supplying Nubenco brand name medical disposable products, Nubenco sources pharmaceuticals as well as medical and laboratory equipment internationally from qualified third part manufacturers. Nubenco adjusts its sources to take advantage of variations in delivery time, cost, currency exchange rates, freight and other cost elements.

Lastly, Nubenco is proud to be able to guarantee its products. We have a formal system for Corrective and Preventative Action (CAPAs), which includes replacing and repairing problem items, when necessary. Our system of quality management speaks for itself as in over 30 years we have never had a recall of any pharmaceutical, diagnostic, medical or laboratory equipment.